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Question 1

Why choose Zeyana?

Accepted Answer

We believe brilliance should be accessible. By working directly with master jewelers and utilizing lab-grown gemstones, we deliver heirloom-quality pieces without the inflated brand premiums of traditional retail.

Question 2

What materials do you use?

Accepted Answer

We use exclusively solid 925 Sterling Silver. White gold tones are achieved with a heavy Rhodium finish, while our yellow and rose gold pieces feature premium 18k gold plating for enduring wear.

Question 3

Are your gemstones ethically sourced?

Accepted Answer

Absolutely. Our Moissanite and lab-grown gemstones are cultivated in controlled environments, ensuring zero environmental devastation and a 100% conflict-free origin.

Question 4

Where is my jewellery crafted?

Accepted Answer

Our pieces are crafted in specialized international facilities renowned for precision stone cutting and precious metal setting. Each piece undergoes strict quality assurance before dispatch.

Question 5

How do I track my order?

Accepted Answer

Once your piece leaves our workshop, you will receive a fully tracked shipping confirmation email to monitor its journey directly to your door.

Question 6

Do you offer a warranty?

Accepted Answer

Yes. Every Zeyana piece is protected by a Lifetime Warranty covering manufacturing defects and stone integrity. We stand uncompromisingly behind our craftsmanship.

Question 7

How should I care for my jewellery?

Accepted Answer

Clean gently with warm water and mild soap. While our stones are incredibly durable, removing plated jewellery during heavy physical activity or exposure to harsh chemicals will preserve its finish for years to come.

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